1). Are you still open for business in the COVID-19 crisis?
Yes, we are still open for business. However, there may be some delay in the delivery of your package.
2). What material is the jewelry made from?
We use high-quality silver and gold to make our jewelry.
3). Where do you ship to?
We ship worldwide. In case you reside in a country that charges Customs fees, these will be the full responsibility of the customer.
4). What payment modes do you accept?
Paypal and bank transfer are two modes of payment we use.
5). Is it possible to return an item if it’s not the correct size that I ordered?
Yes, you can return an item within 30 days of delivery. In the case of a custom made ring, we are not open to return or exchange of the item.
6). Can I return an item I ordered during the sale?
Items ordered during the sale cannot be returned.
7). Do you make custom rings?
Yes, we do make customized rings in accordance with your measurements and preferences.
8). Is your jewelry handmade?
Yes, our jewelry is handcrafted by master silversmiths who give incredible attention to detail and quality.
9). How long will the customer service team take to respond?
The customer service team will usually reply within the time frame of 48 hours. However, in the case of a custom made order, it might take up to 72 hours for the team to reply with the quotation and other details.